Legal Information

Privacy Policy

Last Updated: 14 February 2026

Combat Cleaner ("we", "our", or "us") is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

As a trusted, DBS-checked cleaning service provider, we take data protection seriously and handle your information with the same care and precision we bring to every cleaning job.

Data Controller

Combat Cleaner
Jodie Sharpe (Owner)
Email: [email protected]
Phone: 07553 729316

1. Information We Collect

Personal Information You Provide

When you contact us for a quote or service, we may collect:

Your name
Email address
Phone number
Property address (for service quotes)
Service requirements and preferences

Information Collected Automatically

When you visit our website, we may automatically collect technical information such as your IP address, browser type, and pages visited. This helps us improve our website and user experience.

2. How We Use Your Information

We use your personal data for the following purposes:

Service Delivery: To respond to your inquiries, provide quotes, schedule services, and fulfill our cleaning contracts
Communication: To contact you about your bookings, appointments, and service-related matters
Business Operations: To maintain records, process payments, and manage our business operations
Legal Obligations: To comply with legal and regulatory requirements
Service Improvement: To improve our services and customer experience

3. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

Contractual Necessity: Processing necessary to fulfill our service agreement with you
Legitimate Interest: For business operations and service improvement
Consent: Where you have given explicit permission (e.g., marketing communications)
Legal Obligation: To comply with UK law and regulations

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

Service Providers

Trusted third parties who assist in operating our business (e.g., payment processors, scheduling software) under strict confidentiality agreements

Legal Requirements

When required by law, court order, or governmental authority

Protection of Rights

To protect our rights, property, or safety, or that of our customers or others

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

Active Customers: For the duration of our business relationship and up to 6 years afterward for tax and legal purposes
Inquiries: Quote requests and inquiries are kept for up to 2 years unless you become a customer
Marketing Consent: Until you withdraw consent or we no longer have a legitimate interest

6. Data Security

As a DBS-checked professional, security is paramount to us. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse, including:

Secure storage of physical and digital records
Password-protected systems and encrypted communications
Limited access to personal data (only accessible to authorized personnel)
Regular security reviews and updates

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right to Access

Request a copy of the personal data we hold about you

Right to Rectification

Correct any inaccurate or incomplete data

Right to Erasure

Request deletion of your data (subject to legal obligations)

Right to Restrict

Limit how we use your personal data

Right to Portability

Receive your data in a structured, commonly used format

Right to Object

Object to processing based on legitimate interests or direct marketing

Exercising Your Rights

To exercise any of these rights, please contact us at:

Email: [email protected]
Phone: 07553 729316

We will respond to your request within one month. In complex cases, we may extend this by two additional months and will inform you accordingly.

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

Remember your preferences
Understand how you use our website
Improve our services and website functionality

You can control cookies through your browser settings. Please note that disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed at children under 16, and we do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately so we can delete it.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:

Update the "Last Updated" date at the top of this policy
Notify existing customers via email where appropriate
Post a notice on our website

We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Complaints and Concerns

If you have any concerns about how we handle your personal data, please contact us first so we can address the issue:

Combat Cleaner
Email: [email protected]
Phone: 07826 540099

Information Commissioner's Office (ICO)

You also have the right to lodge a complaint with the UK's supervisory authority for data protection:

Information Commissioner's Office (ICO)
Website: www.ico.org.uk
Helpline: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Questions About Your Privacy?

We're committed to transparency and protecting your data with the same precision we bring to every cleaning job. Get in touch anytime.

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